Refund policy

Missing Items, Return & Exchange Policy

Last Updated: April 30, 2026

At PRJ Saree, we aim to provide a smooth and transparent shopping experience. Please read our policy carefully before placing an order.

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📦 Missing Items Policy

🎥 Unboxing Video Requirement

• A clear, unedited unboxing video is mandatory.
• The video must start before opening the sealed package.
• The shipping label must be clearly visible.
• The entire unboxing process must be recorded without cuts or pauses.

⏳ Timeframe to Report

• Missing item claims must be reported within 48 hours of delivery.
• Claims made after 48 hours will not be accepted.

📨 How to Report

• Contact our support team via WhatsApp or email.
• Provide:
  • Order number
  • Unboxing video
  • Missing item details

🔍 Claim Review Process

• Our team will verify the submitted video and investigate the issue.
• If approved, we will:
  • ✅ Resend the missing item(s) (subject to availability), or
  • ✅ Provide a refund or store credit

🚫 Invalid Claims

• No unboxing video = claim rejected
• Edited, unclear, or incomplete videos will not be accepted

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🔁 Return Policy

⏳ Return Window

• You can request a return within 5 days of delivery.

💸 Return Charges

• A ₹100 reverse pickup fee per order will be deducted (not per item).

✅ Eligible Items

• Unworn, unwashed, and undamaged items with original tags
• Wrong size, color, or style issues
• Damaged or defective items

❌ Non-Eligible Items

• Used, washed, or damaged items after delivery
• Items without original tags
• Final sale items